Servicing Western Australia
Phone 1300 658 017


Technical and Warranty

Technical Information

   Product Information Table


Product Warranty

The following warranty is given in addition to those non-excludable rights and remedies conferred on customers and the non-variable obligations imposed on Retractable Screen Company under the provisions of the Trade Practices Act 1974 (Cth) and other applicable legislation. The warranty shall be the current warranty provided by the manufacturer of the Goods.

The Supplier shall not be bound by nor be responsible for any term, condition, representation or warranty other than that which is given by the manufacturer of the Goods.

On the terms set out below, Retractable Screen Company Warrants the Model X and Maxi, Model A, Model B, Model S and Model C product to be free from defects for 12 months from the date of purchase.  In addition, we warrant the structural integrity of the aluminium frames, excluding paint finishes, if any, for 5 years from date of installation.

Damage caused by misuse, normal wearing of cord and track and mesh components or use of other than residential applications, accidents and “acts of god” can not be claimed under this or any other warranty.

Hook retaining clips, if any, are a wearing component and as such to not carry any warranty as they are designed to break and fatigue as part of the product design.

Except as provided herein, Retractable Screen Company makes no other warranties whatsoever, express or implied, as to performance, characteristics, specifications or conditions of the product, including but not limited to merchantability or fitness for purpose.

Where such limitation of liability is not prohibited or void under any applicable legislation, Retractable Screen Company liability for any loss or damage whatsoever (including consequential and economic loss) and howsoever arising (including but not limited to contract, tort and negligence) directly or indirectly in connection with their products or supply thereof, shall be limited to any one or more of the following as determined by Retractable Screen Company, in its absolute discretion:

(i) The replacement of the product or the supply of equivalent products;,
(ii) The repair of such product;
(iii) The payment of the cost of replacing the product or of acquiring equivalent products or;
(iv) The payment of the cost of having the product replaced.

Retractable Screen Company assumes no liability under the warranty for the following:

  • Misuse, abuse, accidental or intentional damage,
  • Exposure to windy conditions (maximium rated wind speed 7m/s or 25 km per hour)
  • Improper adjustment or operation by the purchaser,
  • Improper maintenance or installation by others,
  • Fading and deterioration of surface finish,
  • Inaccurate or incorrect site or operational specifications (for DIY installations),
  • Unauthorised repair or modification,
  • Use contrary to instructions furnished by Retractable Screen Company
  •  Failure to retract the mesh for extended periods of time resulting in flattening of the mesh.
  • Use of replacement parts other than authorised parts

By law, this warranty is the exclusive warranty granted by Retractable Screen Company and is in lieu of all other express or implied warranties or guarantees. There are no implied warranties as to the merchantability, quality or fitness for a particular purpose. In all other respects the Standard Terms and Conditions of Retractable Screen Company apply.